Before You Order

Payment and order acceptance

• Payments are processed through Stripe. An order is confirmed only after Stripe reports that payment is complete and paid.
• Prices are shown in U.S. dollars unless checkout states otherwise. Taxes and shipping charges are calculated during checkout when applicable.
• An order may be canceled and refunded if it cannot be fulfilled, appears fraudulent, contains an obvious pricing error, violates site terms, or includes unavailable products.
• Keep your checkout confirmation and contact support with the same email address used for the order when possible.

Physical products

• Physical products may be printed, packed, and shipped by Printful or another provider identified at checkout.
• Many items are made after the order is placed. Production time is separate from shipping time.
• Colors, placement, and dimensions may vary slightly from screen previews because of displays, materials, printing, and manufacturing tolerances.
• Check the product, variant, size, color, quantity, and shipping address before paying.

Shipping and delivery

• Shipping estimates are not guaranteed delivery dates. Carrier delays, customs, weather, address problems, and regional disruptions can affect delivery.
• The customer is responsible for entering a complete, deliverable address. Contact support immediately if an address is wrong; changes may not be possible after fulfillment begins.
• Import duties, customs charges, or local handling fees not collected at checkout are the recipient’s responsibility.
• If tracking shows a package as delivered but it is missing, check the delivery location and carrier first, then contact support promptly.

Damaged, defective, or incorrect physical items

Contact hello@christiangoblin.com within 30 days after delivery if an item arrives damaged, materially defective, misprinted, or different from the ordered item. Include the order number, a description, and clear photographs of the item and packaging.

After review, the available remedy may be a replacement, reprint, store credit, or refund. Do not return an item to the address printed on the package unless support instructs you to do so.

Buyer mistakes and change-of-mind returns

Because physical items may be produced to order, changes, exchanges, or refunds generally are not available for buyer’s remorse, ordering the wrong size or color, or entering an incorrect address after production begins. Contact support immediately; a correction may still be possible before fulfillment starts.

This policy does not limit any non-waivable rights provided by applicable law.

Manual service requests

• After verified payment, Christian Goblin may contact you for clarification, files, content, scheduling, or other information required to perform the service.
• Turnaround estimates begin after all reasonably required information is received.
• You are responsible for providing accurate information, lawful materials, timely feedback, and any permissions required for submitted content.
• Do not send passwords, secret keys, authentication tokens, government IDs, payment-card details, or sensitive medical or legal information in service notes or ordinary email.

Service cancellation and refunds

• Before work begins, a service order is generally eligible for a full refund, except for any disclosed and already-incurred third-party cost.
• After work begins, any refund will be based on the unfinished portion, work already delivered, committed third-party costs, and the circumstances of the request.
• Completed and delivered work is generally not refundable solely because preferences changed, but Christian Goblin will address a material failure to provide the agreed deliverable.
• If required information is not provided after reasonable follow-up, the service may be paused or closed. Refund eligibility will depend on work completed and costs incurred.

Service-specific boundaries

• Life coaching: practical coaching, planning, and accountability—not therapy, medical treatment, crisis services, legal advice, or financial advising.
• Cyber Security Evaluation: a limited review and recommendations—not a penetration test, compliance audit, certification, guarantee of security, or promise to identify every vulnerability.
• Website work: scope, revisions, required content, hosting, and handoff depend on the purchased service and any written follow-up agreement.
• Custom domains: a one-year domain product is not an automatic subscription. Renewal, transfer, availability, registration information, and third-party registrar rules may require additional action before expiration.

Privacy and order information

Checkout, shipping, contact, and service-request information is used to verify payment, prevent duplicate fulfillment, complete the order, provide support, and maintain required records. Stripe, Printful, Discord, Cloudflare, and other disclosed providers may process information needed for their roles.

Read the sitewide Privacy Policy and Terms of Use.

Support

For order questions, replacements, cancellations, or refund requests, email hello@christiangoblin.com and include the order number when available.